About Me
Computer engineer from Florida International University with 6+ years of hands-on IT experience. Currently working as a Service Desk Technician II at Compass MSP, providing end-user support, troubleshooting complex systems, and maintaining servers, networks, and Office 365 environments. I work in a hybrid MSP setting, supporting Windows and macOS devices, managing Active Directory and VPN services, and assisting with security remediation, backup solutions, and project implementations across client environments.
Throughout my career, I've developed expertise in system administration, network troubleshooting, hardware repair, and security processes. I'm passionate about self-hosting, automation, and leveraging technology to solve complex problems efficiently. I hold certifications in Digital Forensics and continue to expand my skillset in infrastructure management and software systems.
I believe in taking initiative, going beyond requirements, and maintaining a positive attitude while tackling technical challenges. Whether it's deploying new infrastructure, troubleshooting critical systems, or optimizing workflows, I strive to deliver excellence in every project.
Education
Bachelor of Science in Computer Engineering
Florida International University - College of Engineering & Computing | Graduated: April 2026
Focus Areas: Computer Systems, Networks, Digital Design, Embedded Systems, Data Structures, Operating Systems, Logic Design, Microprocessors, Signal Processing
Associate of Arts - Computer Engineering
Miami Dade College | Graduated: December 2021
Skills
Programming & Scripting
Data Analysis & Visualization
Infrastructure & DevOps
IT & Systems
Experience
Service Desk Technician II
Compass MSP | December 2025 - Present
- Provide end-user support through helpdesk tickets, calls, and onsite visits in a hybrid MSP environment
- Troubleshoot Windows and macOS systems, VMs, servers, Dell/HP hardware, and complex network issues
- Support and administer Office 365, Exchange, Active Directory, DNS, VPN, and SonicWALL firewalls
- Maintain servers, switches, routers, and backup/disaster recovery systems to ensure peak performance
- Assist lead engineers with project deployments while implementing security best practices and remediation
- Utilize MSP tools such as ConnectWise, LabTech, and ESET to monitor and manage client environments
IT Specialist / L3 Support
Imagesound Group | July 2022 - October 2025
- Provide IT support for global infrastructure, networks, desktops, servers, email, and telecoms systems
- Manage data center operations, security processes, and system patching/upgrades
- Lead expert in software and services, delivering training and managing rollout of new versions
- Oversee global call escalation and resolution process, ensuring SLAs are maintained
- Troubleshoot bespoke audio/visual playback software and support onsite networking/hardware issues
Technical Support Coordinator
Imagesound Group | January 2021 - July 2022
- Managed global client queue using bespoke ticketing software
- Resolved technical issues with AV software within client SLAs
- Served as point of contact for Level 1 and Level 2 escalations
- Represented Technical/Service department in client-facing meetings
Advanced Repair Agent / Operations Agent
Geek Squad | April 2018 - May 2019
- Performed hardware repair and tuning on PC and Mac devices, exceeding client expectations
- Provided training and support for Apple ecosystem (iOS, macOS, tvOS, WatchOS)
- Team lead and escalation point for all Apple-related software and hardware issues
- Recognized for taking initiative to fix issues beyond original scope
Interests
🌐 Self-Hosting & Infrastructure
Managing my own VPS, deploying containerized services, and orchestrating infrastructure with reverse proxy for publicly accessible sites and internal services in my homelab.
🔍 Digital Forensics & Security
Certified in digital forensics fundamentals, interested in security best practices.
⚙️ Automation & Problem-Solving
Passionate about scripting, workflow optimization, and finding elegant solutions to complex challenges
Get In Touch
I'm always open to discussing new opportunities, collaborations, or just chatting about tech!